FAQ

I can’t decide if I should go for Bespoke or Semi-custom. Which should I pick?

First up, congrats! Both are great options, and it really depends on your budget, flexibility and intricate preferences. For our fully custom Bespoke Suites, you get to infuse your own idea and develop your dream wedding invite from scratch. It’s one-of-a-kind, made just for you. For our pre-designed Semi-custom Suites, you'll still get to customise basic elements such as font colour and font style within a shorter time frame. All calligraphy will still be handwritten. Check out our Wedding Stationery Guide for more information.

I’m thinking of a paperless wedding invite. Is that possible?

While we appreciate the wonders of paperless invites, we embrace that irreplaceable feeling of running your fingers over a freshly printed invite. As such, we do not offer digital invites. However, we do provide a digital option for Save the Date if you go with our Bespoke suites.

Can I see a test print of my custom invite before they all go into printing?

Sure! We cater up to two rounds of test print for our bespoke suites and one round of test print for our semi-custom suites. You’ll have to approve them before we proceed with final printing. Feel free to refer to our Wedding Stationery Guide for more details.

Can you write the name and address of our guests the individual envelope and invite?

Most certainly, we take pride in our signature calligraphy addressing to complete the look of your custom stationery suite. Just be sure to select “Calligraphy Addressing” in your respective Bespoke Suite Brief or Semi-Custom Suite Brief.

How many invitations should I order?

Remember to count per household and not individual guest. Additional reprints are costly so we usually buffer an extra 20% as backup for last-minute additions or keepsakes. It’s always better to have a little more!

How many envelopes will be required for calligraphy addressing?

We usually cater an extra 20% of the total number of invitations you’ve ordered as backup.

When should I place an order for Bespoke invites?

Book your slots early! As we can only accept a limited number of bespoke orders a year, it’d be good to make inquiries as soon as you’ve booked your wedding venue. As the entire process may take 3 - 6 months, we usually recommend reserving at least 3 months for concepting, designing and printing. Then, give it another another 6 - 8 weeks to carefully pack it all together especially if you’ve requested for our signature calligraphy addressing of each and every piece of your wedding invite and/or envelope. Feel free to refer to our Wedding Stationery Guide for more details.

When should I place an order for Semi-custom invites?

This process may take 2 - 3 months. We recommend giving at least 1 month to buffer for design customisation and printing. And if you’ve requested for our signature calligraphy addressing of each and every piece of your wedding envelope, give it another 6 - 8 weeks for us to put everything together with love. Feel free to refer to our Wedding Stationery Guide for more details.

When should I place an order for Save the Date?

It’d be good to start planning your Save the Date once you’ve confirmed your wedding venue so that you can send them out 5 - 8 months before your wedding. Feel free to refer to our Wedding Stationery Guide for more details.

Do you offer your design services internationally?

Of course. We believe that we’re essentially global citizens of the same earth, and we’re excited to work with you. All final artwork will be shipped to your doorstep where possible.

Do you offer other wedding design services beyond invites?

Absolutely. We offer a range of a la carte Finishing Touches for you to choose from and customise. They include items such as wooden welcome signs, wooden quote boards, place cards, illustrated maps, menu, gift tags, thank you cards, and more!

Can I order other wedding items even though I didn’t order my wedding invites from Littlewoodloft?

Sure, we strive to make your wedding experience a personalised and memorable one. Check out our Finishing Touches and tell us more about what you’d like to customise. Or if you’ve already got your own items (e.g., wooden boxes, blank book covers, acrylic panels, etc) but would like to personalise them with our signature handwritten calligraphy, we can arrange for that too.

Do you offer other creative services beyond the wedding universe?

Yup, our specialty is in calligraphy, watercolour and occasionally, we also take on copywriting and styling projects that we believe would be a good fit for our brand. Feel free to get in touch for more details!

What is Giclee?

Giclee (pronounced ‘zhee-clay’) printing is a premium type of inkjet printing that is meant to produce a print that is higher in quality and with a longer lifespan than regular inkjet printers. Here at Littewoodloft, we take great pride in our fine art reproduction. All fine art prints are printed using premium certified pigment-based UltraChrome® HD archival, waterproof ink on matte paper.

Will my fine art print fade in colour?

Because we only use pigment-based UltraChrome® HD archival ink, you can rest assured that your fine art prints are waterproof and can last over a hundred years.

What’s the difference between hand lettering, calligraphy, and typography?

Think of hand lettering as decorative handwriting, an illustration of letters that come together as a whole with the overall composition in mind. Calligraphy, on the other hand, involves the consistent writing of a string of letters usually with a pointed nib pen. Both hand lettering and calligraphy are subsets of typography, which is the art of arranging different fonts to form a piece of art.

Do you offer custom calligraphy on items beyond paper?

Yes! You name it, we’d love to write on it. Leaves, pebbles, coasters. The amazing thing about calligraphy is that it can live beyond paper and bring just about anything to life! We provide custom hand lettering and calligraphy for gifts too. Simply drop us a note and tell us more about your idea, we’ll try our best to make it happen.

What method of payment do you accept?

For our online shoppers, we accept payment using Credit Card or Bank Transfer depending on the product or service. We do not accept cheques, cash or money orders. All payments are processed at the point of order. Please ensure all of your contact details are correct when you’re placing an order so we can contact you should any issue surface. Orders will be dispatched once we receive notification of your payment confirmation.

Is my transaction secure?

We respect your privacy and take extreme care of it. We will never share, much less sell, your information to any third party. Information we collect is purely meant for contacting you about your order if needed, and your credit card information is never stored on our servers.

What local (Singapore) shipping options do you offer?

All our products and artwork are shipped via SingPost or Qxpress unless otherwise specified. Shipping charges are calculated upon checkout based on the total size and weight of your items. Here at Littlewoodloft, we strive for your parcel to reach you in the best way possible. As such, we reserve the right to switch to an optimal shipping method in the event yours may not work (e.g., switching to another delivery provider, or a box instead of an envelope).

Approximately how long does local (Singapore) shipping take?

Depending on the product type, it normally takes us 1 - 3 business days to process your order (upon completion of your artwork) before we ship them out. Depending on your selected method, delivery should take around 1-7 business days. Express delivery is available at an additional cost, so let us know if your order is urgent and we’ll try our best to accommodate! However, please note that while we do our best to process your orders, we can’t be responsible for SingPost or Qxpress' delivery timings or service, or for lost items. Please note that we only arrange for courier delivery on business days, so remember to enter your workplace address, otherwise make sure there's someone at home to receive your parcel.

Do you offer meet-ups in person for local (Singapore) delivery?

Yes we do, but this option is only available for our bespoke wedding stationery service as well as special custom calligraphy orders upon special request. All other orders will be delivered via SingPost or Qxpress.

I live outside Singapore. Do you ship internationally?

Of course, we welcome our international friends. All orders will be shipped via SingPost or Qxpress and will take approximately 1 month. Just note that there will be international shipping rates and custom tax involved.

What method of payment do you accept?

For our online shoppers, we accept payment using Credit Card or Bank Transfer. We do not accept cheques, cash or money orders. All payments are processed at the point of order. Please ensure all of your contact details are correct when you’re placing an order so we can contact you should any issue surface. Orders will be dispatched once we receive notification of your payment confirmation.

Is my transaction secure?

We respect your privacy and take extreme care of it. We will never share, much less sell, your information to any third party. Information we collect is purely meant for contacting you about your order if needed, and your credit card information is never stored on our servers.

Can I exchange or get a refund for an item I bought from this website?

We’re happy to provide you with a full refund (including shipping charge if it was due to an error on our end) if you contact us within seven days of receipt. Non-custom items that are unopened and still in their original packaging with a valid concern (product quality or wrong item) can be returned. Please contact us at shop@littlewoodloft.com and quote your order number along with a photo of the item(s). We’re unfortunately unable to provide a refund on a purchase that was purchased on sale, lost or damaged during shipping.

I didn’t buy your product from this website, can I still exchange it or get a refund?

Oh snap! Sorry only items bought from this website can be exchanged or refunded.

Do you work with brands or companies on commissioned projects?

Absolutely. We offer a variety of services: Custom calligraphy, watercolour, design and copywriting for corporate gifts, branding materials, logos and campaign collaterals. We also offer lifestyle styling on Instagram for complementary brands we believe are a good fit. If you’re interested in working with us, please drop us a note along with your website and project details.

Who owns the design once produced?

Littlewoodloft retain rights to the designs created. If you’d like to get exclusive rights, please inform us and we'll provide with the appropriate quote. We also retain the rights to post your invites and custom artwork on social media. Please remember to let us know beforehand if there’s any concern about that.

Do you license your artwork to businesses and for personal use?

We currently do not license our artwork for personal use at the moment. But if you’ve got a think, tell us about it and let’s see how we can help create a custom piece for you or your business.

Do you offer any private workshops for modern calligraphy or watercolour?

We'd love to, but not just yet, watch this space!

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