Shipping

What local (Singapore) shipping options do you offer?

All our products and artwork are shipped via SingPost or Qxpress unless otherwise specified. Shipping charges are calculated upon checkout based on the total size and weight of your items. Here at Littlewoodloft, we strive for your parcel to reach you in the best way possible. As such, we reserve the right to switch to an optimal shipping method in the event yours may not work (e.g., switching to another delivery provider, or a box instead of an envelope).

Approximately how long does local (Singapore) shipping take?

Depending on the product type, it normally takes us 1 - 3 business days to process your order (upon completion of your artwork) before we ship them out. Depending on your selected method, delivery should take around 1-7 business days. Express delivery is available at an additional cost, so let us know if your order is urgent and we’ll try our best to accommodate! However, please note that while we do our best to process your orders, we can’t be responsible for SingPost or Qxpress' delivery timings or service, or for lost items. Please note that we only arrange for courier delivery on business days, so remember to enter your workplace address, otherwise make sure there's someone at home to receive your parcel.

Do you offer meet-ups in person for local (Singapore) delivery?

Yes we do, but this option is only available for our bespoke wedding stationery service as well as special custom calligraphy orders upon special request. All other orders will be delivered via SingPost or Qxpress.

I live outside Singapore. Do you ship internationally?

Of course, we welcome our international friends. All orders will be shipped via SingPost or Qxpress and will take approximately 1 month. Just note that there will be international shipping rates and custom tax involved.

PAYMENT

What method of payment do you accept?

For our online shoppers, we accept payment using Credit Card or Bank Transfer. We do not accept cheques, cash or money orders. All payments are processed at the point of order. Please ensure all of your contact details are correct when you’re placing an order so we can contact you should any issue surface. Orders will be dispatched once we receive notification of your payment confirmation.

Is my transaction secure?

We respect your privacy and take extreme care of it. We will never share, much less sell, your information to any third party. Information we collect is purely meant for contacting you about your order if needed, and your credit card information is never stored on our servers.

EXCHANGE & REFUND

Can I exchange or get a refund for an item I bought from this website?

We’re happy to provide you with a full refund (including shipping charge if it was due to an error on our end) if you contact us within seven days of receipt. Non-custom items that are unopened and still in their original packaging with a valid concern (product quality or wrong item) can be returned. Please contact us at shop@littlewoodloft.com and quote your order number along with a photo of the item(s). We’re unfortunately unable to provide a refund on a purchase that was purchased on sale, lost or damaged during shipping.